Shipping policy

🚚 Shipping Policy

Overview

At OZJoy Living, we aim to deliver your order as quickly and efficiently as possible. This Shipping Policy outlines how we process, ship, and deliver your orders.

By placing an order on our website, you agree to the terms below.

📦 Processing Time

All orders are processed within 1–3 business days after payment is confirmed.

During peak periods, promotions, or high order volumes, processing may take slightly longer.

Once your order has been processed, you will receive a confirmation email with tracking details (if available).

🚚 Shipping Time

Estimated delivery times after dispatch:

  • Australia Standard Shipping: 5–10 business days

Delivery times are estimates only and may vary depending on carrier delays, weather conditions, customs clearance, or peak periods.

📍 Shipping Locations

We currently ship to:

  • Australia-wide
  • Selected international countries (if enabled in checkout)

If we are unable to ship to your location, you will be notified at checkout or by email.

📊 Tracking Information

Most orders include tracking information.

Once your order has been shipped, you will receive a tracking number via email.
Tracking information may take 2–5 business days to update.

⚠️ Delays & External Factors

We are not responsible for delays caused by:

  • Courier or postal services
  • Customs processing
  • Weather conditions
  • Peak shopping seasons
  • Events outside our control

We always aim to ensure your order arrives as quickly as possible, but delays may occasionally occur.

🏠 Incorrect Address

Please ensure your shipping address is correct at checkout.

We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

If you notice an error, please contact us immediately at:
📧 support@ozjoyliving.com

📦 Lost or Stolen Packages

If your order is marked as delivered but you have not received it, please:

  1. Check with household members or neighbors
  2. Contact your local courier service
  3. Then contact us for support

We will do our best to assist you, but we are not responsible for packages lost or stolen after delivery is confirmed.

🔄 Multiple Items / Split Shipments

In some cases, items in your order may be shipped separately due to different suppliers or warehouse locations. You may receive multiple tracking numbers.

Nothing in this Shipping Policy limits your rights under Australian Consumer Law.

💬 Contact Us

If you have any questions about your order, please contact us:

📧 support@ozjoyliving.com