Shipping policy

🚚 Shipping Policy

Overview

At OZJoy Living, we aim to deliver your order as quickly and efficiently as possible. This Shipping Policy outlines how we process, ship, and deliver your orders.

By placing an order on our website, you agree to the terms below.

πŸ“¦ Processing Time

Orders are generally processed within 1–3 business days after payment is confirmed.

Processing times may vary during peak periods, promotions, or high order volumes.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details, where available.

Please refer to the estimated delivery timeframe below for expected delivery times.

🚚 Shipping Time

Estimated shipping time after dispatch:

  • Australia-wide: approximately 5–10 business days

Total estimated delivery timeframe:

  • Australia-wide: approximately 6–13 business days from order confirmation

The total estimated delivery timeframe includes order processing (1–3 business days) and shipping transit time (5–10 business days).

Business days exclude weekends and public holidays.

Delivery times are estimates and may vary due to carrier delays, weather conditions, peak periods, or other circumstances outside our control.

πŸ“ Shipping Locations

We currently ship to:

  • Australia-wide

If we are unable to ship to your location, you will be notified at checkout or by email.

πŸ“Š Tracking Information

Tracking information is provided where available.

Once your order has been shipped, you will receive a tracking number via email, where available.

Tracking information may take 2–5 business days to update.

⚠️ Delays & External Factors

We are not responsible for delays caused by:

  • Courier or postal services
  • Customs processing
  • Weather conditions
  • Peak shopping seasons
  • Events outside our control

We always aim to ensure your order arrives as quickly as possible, but delays may occasionally occur.

🏠 Incorrect Address

Please ensure your shipping address is correct at checkout.

We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

If you notice an error, please contact us immediately at:
πŸ“§ support@ozjoyliving.com

πŸ“¦ Lost or Stolen Packages

If your order is marked as delivered but you have not received it, please:

  1. Check with household members or neighbors
  2. Contact your local courier service
  3. Then contact us for support

If your order is marked as delivered but you have not received it, please contact us at support@ozjoyliving.com.

We will assist you in investigating the delivery with the shipping carrier and work towards an appropriate resolution in accordance with Australian Consumer Law.

πŸ”„ Multiple Items / Split Shipments

In some cases, items in your order may be shipped separately due to different suppliers or warehouse locations. You may receive multiple tracking numbers.

Nothing in this Shipping Policy limits your rights under Australian Consumer Law.

πŸ’¬ Contact Us

If you have any questions about your order, please contact us:

πŸ“§ support@ozjoyliving.com