Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in its original condition, and in original packaging. Proof of purchase is required.

To start a return, please contact our support team at support@ozjoyliving.com.

If your return is approved, we will provide instructions on how and where to send your package.

Please note that customers are responsible for return shipping costs unless the item is faulty or damaged.

Damages and issues

If your item arrives damaged, defective, or incorrect, please contact us immediately so we can resolve the issue.

Exceptions / non-returnable items

Sale and clearance items may be final sale and non-returnable unless faulty or required by Australian Consumer Law.

Exchanges

 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status of your refund.

If approved, your refund will be processed automatically to your original payment method within 10 business days.

Please note that depending on your bank or credit card provider, it may take additional time for the refund to appear in your account.

If more than 15 business days have passed since your refund was approved, please contact us at support@ozjoyliving.com and we will be happy to assist you with your refund enquiry.

Nothing in this policy limits your rights under Australian Consumer Law.