Refund policy

Returns, Refunds and Replacements

At OZJOY LIVING, we want you to shop with confidence. This policy explains how returns, refunds and replacements are handled.

Change of Mind

We do not accept returns, exchanges or provide refunds for change of mind.

Please carefully review the product description, dimensions, specifications and other product information before placing your order to ensure the product is suitable for your needs.

Faulty, Damaged, Incorrect or Not as Described Items

If your item arrives faulty, damaged, incorrect, or is not as described, please contact us as soon as possible at:

support@ozjoyliving.com

Please include your order number, a description of the issue, and photos or other relevant information where appropriate. This will help us assess the issue and provide an appropriate resolution.

Depending on the circumstances, remedies may include a repair, replacement or refund in accordance with Australian Consumer Law.

Please keep the item and its original packaging until we provide further instructions.

Returns

Please do not return an item without contacting us first.

If a return is required, we will provide instructions on how and where to send the item.

Where a return is required because an item is faulty, damaged, incorrect, not as described, or otherwise covered by Australian Consumer Law, we will provide appropriate return instructions and information about return shipping.

Items returned without prior approval may not be accepted.

Exchanges

We do not offer exchanges for change of mind.

If you receive a faulty, damaged, incorrect or not as described item, please contact us so we can assess the issue and provide an appropriate remedy.

Refunds

If a refund is approved, it will be processed to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and display the refund in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

support@ozjoyliving.com

Order Cancellations

If you need to request an order cancellation, please contact us as soon as possible at support@ozjoyliving.com.

We cannot guarantee that an order can be cancelled once it has been processed or dispatched. If the order has already been processed or dispatched, the applicable return and refund conditions in this policy will apply.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under Australian Consumer Law.

Contact Us

If you have any questions about returns, refunds or replacements, please contact us at:

support@ozjoyliving.com