FAQ

Frequently Asked Questions

What size dogs is this car seat suitable for?

Our dog car booster seat is designed for small dogs and puppies. Please check the product dimensions before ordering to ensure the best fit for your pet.

Is the dog car seat safe for driving?

The booster seat helps keep your dog comfortable and more secure during car journeys. We recommend always using a suitable pet seat belt attachment when travelling.

How do I install the car seat?

Simply place the seat on your vehicle seat, secure it using the adjustable straps, and attach your dog's safety harness to the built-in safety attachment.

How long does shipping take?

Orders are usually delivered within 5–10 business days across Australia.

Can I track my order?

Yes. Once your order has been shipped, you will receive a confirmation email with your tracking details.

You can also use our Track Your Order page.

What if my product arrives damaged?

Please contact our support team with your order details and photos. We will assist you according to our refund and replacement policy.

How can I contact you?

You can contact us at:

support@ozjoyliving.com

We usually reply within 24 business hours.